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Team member nameMichael Caplan
Team member roleSalesforce IT Administrator
Michael Caplan is the Salesforce IT Administrator at Provident Healthcare Partners.
Michael is responsible for managing and developing Provident Healthcare Partner’s Salesforce instance and IT environment. In addition to finding and learning new software/hardware, he is also in charge of communication with external IT vendors and our managed service provider. His other responsibilities include troubleshooting software and hardware problems, detecting vulnerabilities and areas of improvement within our information security, and teaching the team how to utilize current software solutions.
Prior to joining Provident, Michael worked at Thrive as a member of their New England 1 team, providing managed IT service to the company’s most valued clients; frequently having to learn new software systems and IT environments.
Michael holds a Bachelor of Science degree in Computer Science from the University of Massachusetts Dartmouth and the Salesforce Administrator Certification. He resides south of Boston and is an avid reader and writer.